FAQs

Our most commonly asked questions. Reach out to us by phone or email for other questions.

How much does the appraisal cost?

Our service is completely free. We will provide you with complimentary shipping as well as an appraisal at no cost to you. If you decline our offer we will ship your items back free of charge.

Can I back out of this if I want to?

Absolutely. There’s no obligation. If you don’t like the offer we send you, you have every right to decline it and have your pieces shipped back to you free of charge. The offer is only finalized if and when you accept it!

Are my items insured during transit?

We insure all of our Safepaks and Appraisal Kits in accordance with our Terms & Conditions which we recommend reading before shipping your material. Our Safepaks and Appraisal Kits were designed with the intent of keeping your valuables safe throughout the entire shipping process. You will be able to track your shipment throughout every step of the process until it arrives at our facility which is constantly monitored by closed-circuit security cameras.

If I decline my offer, will it cost me anything to get my items back?

Absolutely not. If you decline our offer we’ll return your item to you free of charge without any hassle.

Do you buy dental scrap? And is it safe to ship?

We buy all gold or silver crowns, bridges, PFM’s, PFG’s, inlays, and caps with or without the bone or porcelain. All of the material has been approved for shipping by OSHA, DHS and the EPA.

Do you buy silver or sterling silver?

Yes. We buy sterling silver jewelry, flatware & serving pieces. If you have some items you would like to sell you can easily ship them to us using our prepaid and insured shipping label and get an offer for your material.

Do you buy gold coins or silver coins?

Yes. You can sell silver coins and gold coins, as well as jewelry, silverware, and more. When you ship us gold or silver coins, the turnaround is very fast as our team works to authenticate your coins and make a fair market offer within 24 hours of receipt.

Do you buy diamonds?

Cash for Gold USA buys diamonds. If your material contains diamonds we will have them appraised and offer you our most competitive price. Your payout will depend upon the 4 C’s: color, cut, clarity and carat of your diamond(s). Because we do such a high volume of business, Cash for Gold USA does not offer a stone removal service.

Is Cash for Gold USA legit?

Cash for Gold USA is a trusted and legitimate business maintaining an A+ rating with the Better Business Bureau. We offer one of the safest and most secure ways of shipping and selling your gold, silver, diamonds and platinum. With safeguarded shipping and tracking and fair market payouts, you can count on us to provide you with exceptional service. With more than $170 million bought and sold since our inception, there is a reason that we are one of the largest online gold buyers in the world.

What brands of luxury watches do you buy?

We purchase most luxury Swiss watches including:
‍

Rolex, Cartier Watches, Omega, Audemars Piguet, Patek Philippe, Hermes, Tiffany & Co., Tag, Eichard Mille, Longines, Vacheron Constantin and Breitling.

If you have a watch you think may be valuable but it's not listed above, please reach out to us directly at 1-866-400-4130 or via email info@cashforgoldusa.com.

How long does it take to get paid?

Payment can be made in as little time as 24 hours after signing up. It all depends on the type of shipping you choose, when you ship out your item(s), your payment preference (ie. check vs. PayPal) and how quickly you accept your offer. All of these factors contribute to the speed in which your valuables can be appraised and purchased.

Payments are issued for offers accepted before 3:00 PM EST that same day. Offers accepted after 3:00 PM EST will be issued go the following business day.

What happens after I accept your offer?

You will be paid immediately.

How do payments work?

We offer six convenient payment options:

A check via First Class USPS mail (no fee)
A print-at-home-check ($5 fee)
A check via FedEx Express (2-3 days, $15 shipping fee)
A check via FedEx Overnight (next day, $25 shipping fee)
PayPal (a 3.49% transaction fee + $0.50 service fee charged by PayPal, not us)
Bank wire for payments over $30,000 (no fee)

How do I know my material is safe and secure? What about when it gets to your facility?

Please visit our Safety and Security page to learn more.

What if I am not happy with my offer?

If you’re not satisfied with our offer, simply deny it and we’ll promptly return your valuables to you free of charge. Cash for Gold USA will cover the cost of shipping.

Can I ship in my valuables using my own packaging?

We strongly suggest you utilize our complimentary shipping labels and our insurance as it allows for a smoother transaction and easier trackability. However, if you insist on shipping your item(s) to our facility yourself, we recommend insuring your package for the necessary and estimated value. You will also want to ship your package with a trusted carrier like USPS or FedEx that allows you to track your package.

What if my material will not fit in the Safepak or FedEx Envelope?

No problem. No amount is too small or too big. We are equipped to handle all shipments regardless of size. Contact us either by phone at 1-866-237-4525 or email and well help you make the necessary arrangements.

Do you buy broken gold jewelry or other broken jewelry pieces?

As long as it contains gold, silver, diamonds, or platinum, we will purchase it. The material’s value is based on its weight and purity, not its condition.

What can I send into Cash for Gold USA?

You can mail us any material containing gold, silver or platinum. That includes anklets, bracelets, brooches, chains, charms, clasps, coins, dental scrap (gold or silver), earrings, gold solder, ingots, links, necklaces, nuggets, pendants, pins, rings, shot, watches and bands, wire (gold or platinum) and everything else! All Karats Accepted: 8K, 9K, 10K, 14K, 15K, 18K, 22K, and 24K. And if you’re not sure of something, either mail it to us and let our experts make the determination or give us a call and we may be able to help you over the phone.

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We offer two convenient shipping options for you to choose from. Watch these two videos to see the difference between the both options.

FAQs

Trusted by tens of thousands

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Safepak by USPS

Appraisal Kit by FedEx

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FAQs

How much does the appraisal cost?

Can I back out of this if I want to?

Are my items insured during transit?

If I decline my offer, will it cost me anything to get my items back?

Do you buy dental scrap? And is it safe to ship?

Do you buy silver or sterling silver?

Do you buy gold coins or silver coins?

Do you buy diamonds?

Is Cash for Gold USA legit?

What brands of luxury watches do you buy?

How long does it take to get paid?

What happens after I accept your offer?

How do payments work?

How do I know my material is safe and secure? What about when it gets to your facility?

What if I am not happy with my offer?

Can I ship in my valuables using my own packaging?

What if my material will not fit in the Safepak or FedEx Envelope?

Do you buy broken gold jewelry or other broken jewelry pieces?

What can I send into Cash for Gold USA?

Trusted by tens of thousands

Shipping Options

Safepak by USPS

Appraisal Kit by FedEx

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Service

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Support

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