Frequently Asked Questions

Q: What can I send in?

A: You can mail us any material containing gold, silver or platinum. That includes anklets, bracelets, brooches, chains, charms, clasps, coins, dental scrap (Gold or Silver), earrings, gold solder, ingots, links, necklaces, nuggets, pendants, pins, rings, shot, watches & bands, wire (Gold or Platinum) & EVERYTHING ELSE! All Karats Accepted: 8k 9k 10k 14k 15k 18k 22k 24k. And if you’re not sure of something, either mail it to us and let our experts make the determination or give us a call and we may be able to help you over the phone.

Q: Do you guys broken gold jewelry or other broken jewelry pieces?

A: As long as it contains gold, silver or platinum, we will pay you for it. The material’s value is based on its weight and purity — NOT its condition.

Q: What if my material does not fit in the SAFEPAK?

A: No problem. No amount is too small or too big. We are equipped to handle all shipments regardless of size. Contact us either by phone at 1-866-300-1430 or email and well help you make all of the necessary arrangements.

Q: Can I mail my material in my own packaging?

A: Sure. Dont forget to include y our return information and address. You can ship your material to us at:

CFG-USA
15 Dan Road
Suite 150
Canton MA 02021

If doing so, we strongly suggest that you insure your package for the necessary and estimated value. You will also want to ship your package with a carrier like USPS or FedEx that provides you with tracking information.

Q: If I’m unhappy with my settlement, will it cost me anything to get my material back?

A: Absolutely not. If you deny our offer we’ll return your item(s) to you free of charge without any hassle.

Q: How do I know my material is safe and secure? What about when it gets to your facility?

A: First of all, we insure all of our SAFEPAKS. Secondly, the SAFEPAK was designed specifically to keep your material safe and secure throughout the entire shipping process. We have never lost a SAFEPAK or had one stolen. Finally, our SAFEPAK TRACKING SYSTEM allows you to track your SAFEPAK every step of the way up until it arrives at our facility which is constantly monitored by closed-circuit security cameras.

Q: Do you buy diamonds?

A: If you are looking to sell diamonds for cash, Cash for Gold USA buys diamonds. If your material contains diamonds we will have them appraised and offer you our most completive price. Your payout will depend upon the quality, color and carat of your diamond(s). Because we do such a high volume of business, Cash for Gold USA does not offer a stone removal service.

Q: Do you buy Dental Scrap? And if so, what? And is it safe to ship?

A: We buy all Gold or Silver Crowns, Bridges, PFM’s, PFG’s, Inlays, and Caps with or without the bone or porcelain. All of the material has been approved for shipping by OSHA, DHS and the EPA. Visit US at: Cash For Dental Scrap

Q: Do you buy Silver?

A: You can also CASH in on your Sterling Silver Jewelry, Flatware & Serving Pieces. If you have some silver items you would like to sell, just visit our other site Cash For Silver USA and fill out the short form, so you can easily ship us your silver items and receive your funds promptly. Or contact us directly at 1-866-300-1430

Q: Is Cash for Gold USA Legit?

A: Cash for Gold USA is a trusted and legitimate business. We are one of the safest and most secure ways of shipping and selling your gold, silver, and platinum. With the safest shipping and tracking system and industry-leading payouts, you can count on us to provide you with exceptional service. 

One of the main reasons that people send us their precious jewelry of all amounts and sizes each day, is we operate an extremely safe shipping procedure. Secondly, if you are not satisfied with the offer we make, you can just call or email us. We will directly ship you your precious jewelry back at no cost. 

With thousands of customers served and millions of dollars paid out to those customers since our inception, there is a reason that we are one of the largest online gold buyers in the world. You can easily compare our deals with any of our competitors and ours will still be unmatched and unbeatable. As a matter of fact, we have also been featured on recognizable national platforms such as Fox 5 News — where in an undercover story we were found to have paid three times more than our leading competitors. 

Lastly, our exemplary customer service experience makes us the most legit and trustworthy online diamonds, gold, silver, platinum or palladium buyers in the USA. 

Q: Can I speak to someone before I sell gold jewelry or other items?

Absolutely, we are here to help! If you have any questions or concerns, our experienced staff has the answer. Call us toll free at 1-866-300-1430 or email us at info@cashforgoldusa.com.